Welcome to the City of Ocala's Customer Service Center

Here we like to:

Keep It Local, Keep It Simple!

The City of Ocala Municipal Services Customer Service Office wants to provide answers to your questions and problems as quickly as possible. That is why we have provided options for you to reach our office. Contact us in the way that best fits you.

Important Information

City of Ocala Municipal Services Customers

Are you having difficulties paying the City of Ocala Municipal Services statement balance? Contact our customer service office at (352) 629-2489 or email OEU@ocalafl.gov for payment arrangement options.

Water and Sewer Rate Increase 

Effective October 1, 2024, the water and sewer rates will increase by 8%. An average residential user of 6,000 gallons will see an approximate increase of $6.41 per month.

Fire User Fee Class Action Suit Update

In the First Distribution of funds, each Class Member received a refund that equals 91.5972% of the fire fees collected from that Class Member between February 20, 2010, and July 21, 2020, rounded down to the nearest whole cent.

Second Distribution of funds began mailing in October 2023 to Class Members that have received and cashed the First Distribution. The refund equals to 8.4028% of the fire fees collected from that Class Member between February 20, 2010, and July 21, 2020, rounded down to the nearest whole cent.