City of Ocala
Home MenuQuestions and Answers
Please call 352-351-6666 to report a power outage in your area. This is a fast & efficient way to report your outage. An outage only needs to be reported once, as this will prevent the outage hotline from being backed up with calls and prohibit other customers from reporting their outages.
Ocala Electric Utility uses your account number, meter number and/or phone number, to report an outage call in our computer system. Providing us with an up-to-date phone number will allow you to report your power outage easier and faster.
Check your service panel to shut off the main power in your house due to an emergency, or to see if an outage affects your circuits. Most breaker panels have a main switch to cut all the power off within your home. If your breaker panel does not contain a main switch, turn off all circuit breakers. Always use a side of caution while working on an appliance or wiring, post a sign that says, "Leave power off" so no one will turn it on by mistake.
After any outage, Ocala Electric Utility uses an efficient and effective process to restore power to our customers. Crews quickly analyze and reroute power along undamaged circuits to bring power back to customers as quickly as possible. If there is a major outage, repairs are often started at the power plants, which work toward the substations and feeders, and is provided to the surrounding neighborhoods into the individual homes. Repairs are prioritized by fixing the areas which will restore power to the most customers at a given time, or determine community needs such as hospitals, and emergency services.
Please be assured that Ocala Electric Utility works diligently to get our customers restored.
There may be different feeders, transformers, and/or transmission lines that are serving opposite sides of the street. If the power outage is secluded to your specific home, you may have a damaged service line or your weather head.
The weather head is wires surrounded by piping which enters your home. This is how electric service is provided to our customer’s individual homes. If the weather head is damaged, customers must have it repaired by a licensed electrician before Ocala Electric Utility reconnects electric service.
If your electrical components are damaged, you may be responsible for repairs. Identify your type of service connection below to learn what your responsibilities are.