Prepaid Service

Take control of your bill with the Prepaid Program. There are no deposits, no late fees, no disconnect fees and no reconnect fees. The program allows our customers to view their energy usage daily; helping them conserve, saving money. Studies have shown that customers enrolled in this type of program can save up to 15% on their energy usage.

Customers electing to go on the Prepaid Program MUST have electric service with Ocala Electric Utility to be eligible.

Getting started is easy!

To sign up for the program, a $57 service fee will be required for all new customers ($34 service fee for all returning customers) along with $50 toward your credit balance.

Existing customers can also enjoy our prepaid services by starting their account with just a $50 credit balance. Current deposits can be applied towards the current bill and unbilled usage. If the account has any balances left over to be paid, it will be added to the prepaid account as Debt Recovery.

Debt Recovery: Behind on your payment? No problem!

Rolling your current balance into debt recovery allows you to pay it off a portion at a time. Each time you make a payment towards your prepaid balance 20% of the payment will apply toward your debt recovery balance!


It's That Simple!

With the Prepaid program at Ocala Electric Utility, there are no deposits, no late fees, no disconnect fees, and no reconnect fees. It's as simple as 1, 2, 3!

1. Fill 2. Use 3. Refill

Imagine you're pumping gas...You put gas in your car, and as you drive you use the gas you have purchased until it’s time to fill up again; the same principle applies to your prepaid municipal services account. Monitor your usage daily until it's time to “fill up again.” This payment method alleviates your traditionally large utility bill at the end of the month, and instead lets you pay in smaller, more manageable increments. “But what about that deposit I had to pay when I signed up for service?” you ask. Use it! Put it toward your account by applying it toward the bill for something more gratifying! The beauty of prepaid is that you are paying for your services up front, so deposits are no longer necessary.

Your time...

Worried about running on empty? One of the best features of this program is the ability to monitor your usage. MyUsage.com allows you to chart the energy you use daily in a dollar amount, so you see exactly where your money is going each day. OEU will send you email and/or text alerts when you’re getting low. Free Android and iPhone mobile apps are also available for download, allowing you to view your account and usage in an instant on the go.

Your energy...

The goal of the Prepaid Program is to help cut back; use less, spend less. In your efforts to save more money you’ll be saving energy too; the less you use, the greener you’ll become. The Prepaid Program gives you the freedom to have complete control over your municipal services usage and turn that energy you use worrying into something more productive.

  • How can I monitor my account?

    View your daily usage, account balance, payment history and more by visiting MyUsage.com. This website displays the prior day’s energy usage and allows you to monitor your energy and water consumption 24/7. The data is detailed by the hour so customers can see exactly when they have used the most energy. There is also a MyUsage app for smart phones and an app through Facebook. Alerts can also be set up to inform you of your account status.
  • How does MyUsage.com work with the Prepaid Program?

    MyUsage.com is a communication tool. Once a month, at the end of your billing cycle, our billing system will reconcile with your prepaid account. You will see a minimal increase or decrease in your prepaid balance. If the difference of your billing system balance and your prepaid balance is more than $10, Ocala Electric Utility will be alerted. A customer service representative will investigate the reason for the difference and correct the account if needed.
  • How will I be billed?

    Prepaid accounts do not receive paper statements (i.e. bills) as this information will not be relevant to your prepaid account. Daily prepaid account history (i.e. usage, charges and payments) will be available at MyUsage.com  or by calling our automated system at 352-629-8216 or 1-888-443-4086. The website will allow you to modify your notification settings. Customers are solely responsible for managing and updating the notification settings on prepaid accounts after signup. If your contact numbers are not current in the system, you will not receive notifications and service may be disconnected without further notice. Accounts will be reconciled monthly in the Ocala Electric Utility billing system and any adjustments (positive or negative) will be made at that time.
  • If I am disconnected, how much is owed to be reconnected?

    A minimum payment of $15 plus the amount owed (including a percentage toward debt recovery if applicable) since reaching a $0 balance. The entire payment will go towards your account balance because there are no disconnect or reconnect fees involved.
  • Is there a termination fee if I decide to go back to traditional billing?

    The Prepaid Program has a mandatory 12-month agreement. At the end of 12 months, if you decide to switch to a traditional service, you will have to pay the required security deposit for a traditional account.
  • What is the best way to avoid a low Prepaid balance?

    Customers are encouraged to monitor their account daily balance. Once the account balance reaches $0.00, the account is subject to disconnection. If your service is pending disconnect or disconnected, visit MyUsage.com, or a MoneyGram or Fidelity Express location to make a payment; MoneyGram receiver code: 8837.

    MyUsage.com allows you to save payment information for future payments and elect to go on “auto-recharge”, which will automatically process a payment for a set amount when the account drops below your specified minimum balance. Payments via automated phone system can be made at 1-888-443-4086.

  • When will my payment post to MyUsage.com?

    It depends on the method used:

    • MyUsage.com: Same business day
    • MoneyGram: Same business day (Code 8837)
    • Fidelity Express: Same business day
    • Phone 352-629-2489: Next business day
    • Western Union: 2 business days
    • Online: Next business day
    • Payment Kiosks: Next business day